Revenue Management
Intuitive; Adaptable; Fast
Many of our customers have small number of people to handle utility customer service requests and take customer payments. When a person handling the front window is sick, goes on vacation or leaves, other employees must quickly be able to serve the customers, without a lot of additional training.
That used to be a major problem, but now with our web-based utility revenue modules, managers have more flexibility on reassigning people because our intuitive navigation makes the system easy to learn and easy to learn. Employees who use the system infrequently can still serve the customer well.
But easy to use does not mean that it lacks power and adaptability. Our customers want to be able to implement any rate policy that their board or council requests and to make it convenient for their customers to do business with them.
A few of the features that make this possible are:
- User defined billing rates and schemes
- Record documents on each account
- Can use credit and debit cards
- Can use vouchers (promises to pay by third parties such as social services) so it does not get into the cutoff process
For many utility managers, giving good customer service means being able to quickly and accurately service a customer when they get to the window. In order to do this, we have designed Logics Utility Management Module to allow your service representative to be able to quickly:
- Central collections can record all revenue collections from one operation
- Automatically endorse checks and records that check against that transaction. This is especially useful if the check is for an account other than check writer and the check gets returned.
- End of day printout of all checks makes depositing to the bank easier
- Bar-coding of bills makes easy accurate payment processing and reduces or eliminates mistakes in posting payments to the wrong account.